Customer Success Specialist / Executive

Customer Success Careers at ASICS
Birchwood Park, Warrington

Customer Success at ASICS is Different. Be Part of Something New.

Forget contact centres and scripted conversations. We’re building the future of Customer Success at ASICS and looking for talented people to join us on the journey.

If you’re looking for a traditional customer service role, this probably isn’t it.

Our team is about building strong customer partnerships, solving complex problems, driving operational excellence and delivering success for some of the biggest customers in the sports industry. You’ll work closely with teams across Sales, Supply Chain, Logistics and Finance, helping customers succeed whilst making a genuine impact on the business.

Whether you’re experienced in customer service, customer success, account management, operations, logistics, sales support, or leadership, we’re interested in hearing from people who are excited by the opportunity to grow with us.

Why This Opportunity?

This is an exciting time to join ASICS.
We’re investing in our people, our processes, and our customer experience, creating opportunities for talented individuals to build long-term careers within a globally recognised sports brand.

You’ll be joining a collaborative team where fresh ideas are encouraged, development is supported and no two days are the same.

What You’ll Get

– 50% employee discount on ASICS products
– Calm Premium subscription
– Runkeeper Go™ Premium subscription
– Employee wellbeing programme
– Ongoing learning and development opportunities
– Career progression opportunities across a global organisation
– A fantastic modern working environment at Birchwood Park with lots of perks and discounts
– The opportunity to play a key role in shaping a growing Customer Success team

What You’ll Be Doing

Depending on your experience and strengths, you could be:
– Building strong relationships with customers and key stakeholders
– Supporting customer accounts and driving service excellence
– Solving operational challenges and identifying opportunities for improvement
– Partnering with Sales, Supply Chain, Logistics and Finance teams to deliver business results
– Analysing data and providing valuable business insights
– Improving processes and helping shape how we work
– Supporting business growth through exceptional customer experiences

Who We’re Looking For

We’re looking for people who:
– Build strong relationships and influence positive outcomes
– Enjoy tackling challenges and solving problems
– Thrive in fast-paced environments
– Are naturally curious and proactive
– Put customers at the heart of everything they do
– Want to learn, develop, and grow their careers

Experience is important, but attitude, potential and a willingness to make a difference are just as valuable. We’re keen to hear from people with a variety of backgrounds who can bring fresh ideas, strong collaboration skills, and a customer-focused mindset to the team.

This is more than a customer service opportunity.

It’s the chance to join a growing team, work in a fantastic environment, build meaningful customer partnerships and develop your career with one of the world’s most recognisable sports brands.

Ready to be part of what’s next?

Apply now and help shape the future of Customer Success at ASICS.